Privacy Policy

Connell Studio LLC ("Connell Studio," "we," "us," or "our") operates connellstudio.com. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By using our website or contacting us through our inquiry form, you agree to the practices described here.

1. Information We Collect

We collect information you provide directly to us when you fill out our contact form. This may include:

• First and last name
• Email address
• Organization or business name
• Project type and any details you share in your message

We do not collect payment information through our website. Any payment processing is handled separately and governed by the terms of the payment processor used.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and communicate about potential or active projects
• Provide quotes, mockups, and project updates
• Fulfill merch orders and coordinate with production partners
• Improve how we communicate and deliver our services

We do not sell your personal information to third parties. We do not use your information for unsolicited marketing without your consent.

3. Information We Share

We may share limited information with trusted third parties only when necessary to fulfill your order or service. This includes production vendors and fulfillment partners who require your order details to complete production. These parties are bound to keep your information confidential and use it only for the purpose of fulfilling your order.

We may also disclose your information if required by law or to protect the rights and safety of Connell Studio or others.

4. Data Retention

We retain your information for as long as necessary to fulfill the purpose it was collected for, or as required by applicable law. If you would like us to delete your information, you can request this at any time by contacting us directly.

5. Your Rights

Depending on where you are located, you may have rights including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of any future communications from us

To exercise any of these rights, contact us at team.connellstudio@gmail.com.

6. Cookies and Tracking

Our website may use standard browser cookies to support basic functionality. We do not currently use third-party advertising trackers or behavioral profiling tools. If this changes, this policy will be updated accordingly.

7. Security

We take reasonable steps to protect your information from unauthorized access or disclosure. No method of transmission over the internet is 100% secure, but we take our responsibility to protect your data seriously.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

9. Contact

If you have questions about this Privacy Policy, reach out to us at:

Connell Studio LLC
team.connellstudio@gmail.com
410-220-9083

Terms & Conditions

These Terms and Conditions ("Terms") govern your engagement with Connell Studio LLC ("Connell Studio," "we," "us," or "our") for custom apparel and merchandise services. By submitting an inquiry, approving a quote, or beginning a project with us, you agree to these Terms.

1. Services

Connell Studio provides custom apparel and merchandise design, sourcing, and production coordination services. All physical printing, embroidery, and manufacturing is performed by independent third-party production partners. The specific scope, deliverables, and pricing for any engagement are agreed upon in writing before work begins. Verbal agreements are not binding.

2. Quotes and Pricing

All quotes are valid for 14 days from the date issued. Pricing is based on the information provided at the time of inquiry. Changes to garment type, quantity, print locations, or project scope after a quote is issued may result in revised pricing. We will always communicate any pricing changes before proceeding.

3. Mockup Approval and Production

For all merch orders, we provide a digital mockup for your review before production begins. Production does not start until you give written approval. Once you approve a mockup, you accept responsibility for any design elements contained within it. Please review mockups carefully, including spelling, colors, and placement, before approving.

4. Payment

Payment terms are established at the time of each project agreement. For merch orders, a design fee is required upfront before design work begins. The amount of the design fee is determined by the scope of design work involved and will be communicated in your quote. Once you approve the final mockup and are ready to move into production, full payment for the production order is required before manufacturing begins. For content retainers and campaign engagements, payment schedules are agreed upon in writing before the engagement starts. Failure to pay within the agreed timeline may result in paused or cancelled work.

5. Revisions

Design revisions prior to mockup approval are included as part of our process. The number of included revision rounds will be outlined in your project agreement. Revisions requested after production has begun may incur additional costs depending on the stage of production.

6. Production Errors

If an error occurs during production that is our fault and is not reflected in the approved mockup, we will reprint or remake the affected items at no additional cost to you. We do not accept responsibility for errors that were present in and approved through the mockup process, including typos, color choices, or design placements you approved.

7. Cancellations

Cancellations must be made in writing. If production has not started, we will refund any deposit minus any design or sourcing costs already incurred. Once production has started, cancellations may not be eligible for a refund.

8. Intellectual Property

Intellectual property rights vary by service type and are outlined below. In all cases, Connell Studio retains the right to display completed work in our portfolio, on our website, and across our social media and marketing channels unless a written restriction is agreed upon in the project contract. Any pre-existing materials, templates, tools, or proprietary systems used in production remain the sole property of Connell Studio.

Custom Apparel and Merchandise. Upon receipt of full payment, you own the rights to the final designs created specifically for your merch project. Connell Studio retains a non-exclusive right to use images of the finished product for portfolio display, website use, and promotional marketing without further compensation.

9. Limitation of Liability

Connell Studio's total liability for any claim arising from a project shall not exceed the amount paid by you for that specific project. We are not liable for indirect, incidental, or consequential damages, including lost profits or revenue, arising from our services.

10. Governing Law

These Terms are governed by the laws of the State of Maryland. Any disputes arising from these Terms or your engagement with Connell Studio will be resolved in the courts of Maryland.

11. Changes to These Terms

We may update these Terms from time to time. The effective date at the top of this page will reflect the most recent version. Continued engagement with Connell Studio after changes are posted constitutes acceptance of the updated Terms.

12. Contact

Questions about these Terms can be directed to:

Connell Studio LLC
team.connellstudio@gmail.com
410-220-9083