Terms & Conditions
Effective Date: May 2026
These Terms and Conditions ("Terms") govern your engagement with Connell Studio LLC ("Connell Studio," "we," "us," or "our") for any merch, content, campaign, or media services. By submitting an inquiry, approving a quote, or beginning a project with us, you agree to these Terms.
1. Services
Connell Studio provides custom merchandise design and production, content retainer programs, campaign development, and event media coverage. The specific scope, deliverables, and pricing for any engagement are agreed upon in writing before work begins. Verbal agreements are not binding.
2. Quotes and Pricing
All quotes are valid for 14 days from the date issued. Pricing is based on the information provided at the time of inquiry. Changes to garment type, quantity, print locations, or project scope after a quote is issued may result in revised pricing. We will always communicate any pricing changes before proceeding.
3. Mockup Approval and Production
For all merch orders, we provide a digital mockup for your review before production begins. Production does not start until you give written approval. Once you approve a mockup, you accept responsibility for any design elements contained within it. Please review mockups carefully, including spelling, colors, and placement, before approving.
4. Payment
Payment terms are established at the time of each project agreement. For merch orders, a design fee is required upfront before design work begins. The amount of the design fee is determined by the scope of design work involved and will be communicated in your quote. Once you approve the final mockup and are ready to move into production, full payment for the production order is required before manufacturing begins. For content retainers and campaign engagements, payment schedules are agreed upon in writing before the engagement starts. Failure to pay within the agreed timeline may result in paused or cancelled work.
5. Revisions
Design revisions prior to mockup approval are included as part of our process. The number of included revision rounds will be outlined in your project agreement. Revisions requested after production has begun may incur additional costs depending on the stage of production.
6. Production Errors
If an error occurs during production that is our fault and is not reflected in the approved mockup, we will reprint or remake the affected items at no additional cost to you. We do not accept responsibility for errors that were present in and approved through the mockup process, including typos, color choices, or design placements you approved.
7. Cancellations
Cancellations must be made in writing. If production has not started, we will refund any deposit minus any design or sourcing costs already incurred. Once production has started, cancellations may not be eligible for a refund. Content retainer cancellations require written notice at least 14 days before the next billing period.
8. Intellectual Property
Intellectual property rights vary by service type and are outlined below. In all cases, Connell Studio retains the right to display completed work in our portfolio, on our website, and across our social media and marketing channels unless a written restriction is agreed upon in the project contract. Any pre-existing materials, templates, tools, or proprietary systems used in production remain the sole property of Connell Studio.
Custom Apparel and Merchandise. Upon receipt of full payment, you own the rights to the final designs created specifically for your merch project. Connell Studio retains a non-exclusive right to use images of the finished product for portfolio display, website use, and promotional marketing without further compensation.
Campaign Development. All campaign strategy, creative concepts, frameworks, and associated materials developed by Connell Studio remain the intellectual property of Connell Studio unless an explicit written transfer of rights is negotiated and agreed upon in your project contract prior to the start of work. Clients who require exclusive ownership or usage restrictions on campaign deliverables, including large brands or commercial partnerships, must negotiate those terms in a separate written agreement before the engagement begins. Connell Studio reserves the right to decline any IP transfer request or to negotiate fair compensation for such a transfer.
Media and Content Services. For content retainers and media coverage engagements, the paying client owns the final edited footage and deliverables upon full payment. Connell Studio retains a non-exclusive right to use produced content for portfolio display, website promotion, and marketing purposes. Raw, unedited footage remains the property of Connell Studio unless raw file delivery is explicitly included in the project scope in writing.
9. Content and Media Services
For content retainers and media coverage, Connell Studio delivers edited, formatted files as agreed. Raw footage is not provided unless specifically included in the project scope. All content produced remains the joint asset of you and Connell Studio for portfolio and promotional use unless an exclusive license is agreed upon separately in writing.
10. Limitation of Liability
Connell Studio's total liability for any claim arising from a project shall not exceed the amount paid by you for that specific project. We are not liable for indirect, incidental, or consequential damages, including lost profits or revenue, arising from our services.
11. Governing Law
These Terms are governed by the laws of the State of Maryland. Any disputes arising from these Terms or your engagement with Connell Studio will be resolved in the courts of Maryland.
12. Changes to These Terms
We may update these Terms from time to time. The effective date at the top of this page will reflect the most recent version. Continued engagement with Connell Studio after changes are posted constitutes acceptance of the updated Terms.
13. Contact
Questions about these Terms can be directed to:
Connell Studio LLC
team.connellstudio@gmail.com
410-220-9083
